Let’s start with your situation.
Use the South Carolina Surplus email address to ask about a property or prepare for a coverage review.
Phone
Include a brief description of the property, the insurance challenge, and the date you need coverage. For an initial email, avoid Social Security numbers, payment information, passwords, or unredacted identity documents.
Before sending documents
Ask for an appropriate document-sharing method before sending sensitive records. Keep your insurer's notice and current policy available so the effective dates and requested changes can be reviewed accurately.
If a deadline is approaching
Continue working with your current insurance professional and lender while exploring options. An email, quote request, or indication does not bind coverage. Do not assume protection is in place until you receive written confirmation.